This is an important reminder to make sure you download the tour over WiFi before you start driving. Since everything works offline, the app downloads the audio content to your phone, and the download size can range from 60mb - 120mb. Because of this it is ideal to download the tour over a Wifi network with good speed. Otherwise you may have to wait for a long time for it to download. If you choose to download the tour using your Data, then you will need to make sure your speed is at least “LTE”.  Anything less like 3G speeds will create problems and long wait times downloading the tour. 

So word to the wise: download over Wifi at your hotel or condo before starting your driving tour! You will be glad you did! 

Also, it is important to leave the Shaka Guide on your screen as it is downloading. The offline map does not download if you go to a different app. 

If you are having trouble getting the tours to download please email or call this support phone number: 1-888-250-2261, aloha@shakaguide.com  we will be glad to help! 

Shaka Guide’s audio tours play automatically based on your GPS location. 

After you purchase a tour, click on “Take the Tour”. From there it will give you some tutorial screens with audio guidance to:

1. Help get your audio set up and connected to the car

2. Directions to the start of the tour. (requires Data connection for this)

From there, just follow the directions. Once you arrive at the start of the tour, the audio tour narration will kick on and start talking to you. From there, the tour will give you turn-by-turn directions to an all day of fun!

We use your phone’s GPS to play audio narration at just the right time and place. It’s like having a “virtual” tour guide with you, while giving you the complete freedom to tour at your own pace!

Note: If you are not close to a tour starting point you can also join the tour anywhere along the tour route going in the same direction as the tour. Just drive to the nearest point and the tour will start to play!  If you need technical assistance, please call our support # 1-888-250-2261.